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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
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We feel that you should be totally satisfied with your purchase from True North Cycle Hub, If, however, you wish to return an item as unwanted you can return it within 14 days from the date you receive the product. Please note that we require you to contact us by email and quote your invoice/receipt number and reasons for return prior to sending the item back. Please see below for important details on the condition of an unwanted item return.
The cost of the item will be refunded, but any initial delivery costs will not be refunded. Return costs are payable by customer, also see courier collections.
If you want to return an unwanted item, the item must be as priority unused, in its original condition and suitable for resale (the items must be in an “as new” condition and in the original packaging including labels, stickers, additional accessories etc.). If reasonable care has not been taken of the item prior to our receipt, resulting in damage or deterioration of the goods or packaging then a charge will be applied for the reduction in value. The item must be accompanied by the invoice/receipt with details of the reason for return stated. You are responsible for the item until it reaches us; we, therefore, suggest that you use a secure method of delivery e.g. signed delivery. The customer is responsible for any delivery charges incurred for the return of an unwanted item. Remember, all packaging must be undamaged so please do not tape up packaging or write on it as this will make it unacceptable, this particularly applies to any boxed item, the box must not be used as external packaging!
Should in the unlikely event that we send a wrong item we will, at our expense, arrange a collection or supply a pre paid postage label to enable you to return the incorrect item to us. Once we have received the item back we will issue you a replacement item.
Please check your purchase upon arrival. If you notice any damage to the packaging please sign for it as damaged and notify us within 24 hours. Please email to info@truenorthcyclehub.co.uk photographs and description of the damage. Once accepted we will arrange a collection or supply a pre paid postage label to you to enable you to return the damaged item. Once we have received the item back we will issue you a replacement item should a replacement be available.
The customer can expect to receive the refund of the cost for the item within two weeks of us receiving the item (assuming satisfaction with the condition of the product).For information on how to process a WARRANTY CLAIM please refer to our WARRANTY POLICY.
Season:2026
Brand:Merida
Code:P-R403
With hydraulic disc brakes, an easy-to-use single ring drivetrain, Merida's latest TFS aluminium frame and a trail-ready 120 mm travel fork, the BIG.NINE 20 is ready to ride. Whether you need a versatile bike for weekend trail fun or a rugged way to get about, the smooth-rolling 29" wheels and updated, confidence-inspiring geometry will have you covered.
When it comes to the demanding world of cross-country mountain biking, the classic hardtail remains one of the purest tools for the job. The 29er wheel equipped BIG.NINE range comes with the choice of carbon or two different aluminium frames to deliver a ride for all budgets. The latest CF carbon and LITE aluminium framed BIG.NINE offer truly modern geometry with increased standover clearance and handling stability to better deal with the tough race tracks of today. They also have downcountry ready TR options that boost fork travel and add in aggressive tyres and dropper posts. For riders starting out, the updated BIG.NINE TFS offers more relaxed geometry and builds that deliver great value and versatility on or off the trail, with BIG.SEVEN TFS models using 27.5" wheels to deliver a fit for for shorter riders. Merdia's classic XC hardtails are the backbone of their range and showcase the enormous wealth of experience and knowledge they have gained in over half a century of bike production and manufacturing. The BIG.NINE range represents the symbiosis between modern frame technology, attention to detail and craftsmanship that 'Made in Taiwan' stands for.
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